What credit cards are accepted?
Visa, MasterCard, Discover and American Express.

How will this order appear on my credit card?
The charges on your credit card will appear as IMS*CinSpecRes.

Can I request a refund for unused gift certificate purchases?
No, all gift certificate purchases are final.

How long does it take to receive a certificate?
If you purchase a certificate that offers instant printing, you can print and use your certificate immediately. If you purchase an offer available only via mail, expect to receive your certificate in seven to 10 business days or sooner in most cases. Mailed offers arrive in a white security envelope marked Cincinnati Special Reserve.

Can I use my certificate immediately?
Almost always. You can use your deal certificates as soon as you print them or receive them in the mail. However, there are some exceptions – like when a certificate is redeemable for tickets at an event taking place at a later date, or when there are date stipulations clearly marked in the offer.

Are there any hidden fees?
No. We’re proud to have no hidden fees. We’ve taken care of the shipping, handling and convenience fees, so the price you see is the price you pay.

Is there a limit to how many certificates I can purchase?
Typically, you can purchase up to four certificates for any given offer or business using your name and credit card information. In some cases, we further limit purchases to two offers per person to help ensure as many people as possible can get a popular deal. The maximum quantity is always clearly stated on the deal’s purchase page in the quantity area.

What if I don't receive my certificate?
Contact our customer service department here.

I am buying a gift certificate but don't want to print it right away. Can I buy now but print later?
Yes. After purchasing, you’ll receive an e-mail with a link to your certificate, which you can print at your convenience.

What happens if a business closes before I've used my certificate?
Buy with confidence. If a business closes before you have a chance to use your certificate, please contact our customer service department here.

We’ll happily exchange your non-expired certificate’s purchase price toward another deal of equal value. Most savings sites don’t offer such a guarantee, but this is one more way you can count on Cincinnati Special Reserve to help you get true value.

Can I redeem certificates for cash?
No, the certificates aren’t redeemable for cash, but feel free to give them as gifts.

Is buying online safe?
Yes, we use a secure socket layer, or SSL, encryption technology that protects data sent to and from the site during a purchase.

Should I do something with the email confirmation I receive after I make the purchase?
Save the confirmation for your records. You should receive one confirmation for each purchase.